1. Before an Order is accepted
A quote request is free and does not start service or authorize a charge.
The public quote form submits an application to our website endpoint. An accepted application is stored in Cloudflare D1 before Resend attempts delivery to our configured business mailbox. The form does not collect payment details, submit an Order, authorize a charge, or create a subscription. Before accepting a paid Order, we will disclose the selected service, price, currency, billing frequency, initial term, renewal treatment, included resources, and material limitations.
If a checkout is introduced, the final payment action will identify that payment is due and provide an opportunity to correct order information and review the applicable Terms.
2. Charges, billing cycles, and taxes
The accepted Order—not an illustrative website price—sets the amount you owe.
Unless an Order says otherwise, subscription fees are charged in advance at the start of each monthly or annual billing period. Usage-based charges, overages, one-time services, and approved expenses may be charged in arrears. Displayed prices exclude taxes unless expressly stated otherwise.
You authorize the payment method identified in the Order only for disclosed charges. We do not collect card numbers through the current public website. Any future payment page will identify the payment provider and applicable privacy information before collection.
3. Automatic renewal and cancellation
A Service renews only when the accepted Order clearly says it does, and cancellation must be reasonably easy.
If an Order is recurring, it will state the renewal period and cancellation method before billing authorization. You may cancel by using an available account control or by contacting us from an authorized account email. Unless the Order or mandatory law provides otherwise, cancellation takes effect at the end of the current paid period and prevents the next renewal charge.
Ask for immediate termination if you want access to end sooner. Immediate termination does not automatically create a prorated refund outside an Order-specific refund term or statutory withdrawal period. We will confirm cancellation through the contact method associated with the account.
4. Order-specific money-back terms
A promotional refund period applies only when it is written into your accepted Order. The website does not create one by implication.
If an accepted Order expressly includes a 30-day money-back term, a new customer may request cancellation and a refund of eligible prepaid fees for the customer’s first standard hosting subscription within 30 calendar days after initial activation. If the Order states a different refund period or scope, the Order controls.
| Charge | Treatment within 30 days |
|---|---|
| Standard monthly or annual hosting fee | Refundable for the first eligible subscription |
| Unused prepaid standard hosting period | Included in the eligible hosting-fee refund |
| Usage already consumed or third-party cost | Excluded unless the Order or mandatory law says otherwise |
| Renewals and later subscriptions | Not covered by the Order-specific introductory refund term |
A valid request does not require you to accept a sales call or a replacement service. We may ask for reasonable account verification and the information needed to locate the charge.
5. Charges outside an Order-specific refund term
Costs we cannot recover from third parties, work already performed, and abuse-related charges are normally excluded unless the Order or law says otherwise.
Unless an Order or mandatory law provides otherwise, a promotional refund term excludes:
- domain registrations, renewals, transfers, redemption fees, and registry charges;
- third-party software, licenses, certificates, add-ons, or services purchased for you;
- setup, custom engineering, migration, consulting, and other professional services already performed;
- usage overages, dedicated hardware, reserved capacity, and non-cancellable upstream commitments;
- taxes or fees that a taxing authority or payment network does not return;
- accounts terminated for fraud, chargeback abuse, or a material violation of the Acceptable Use Policy; and
- amounts already refunded or credited.
We will not use an exclusion to remove a statutory remedy or a refund expressly promised in the accepted Order.
6. Mandatory consumer cancellation and withdrawal rights
Local consumer law can give you stronger rights than this policy. Those rights are not waived.
If you contract as a consumer, mandatory law may provide a cooling-off or withdrawal period. For example, eligible EU and UK distance-service contracts generally include a 14-day withdrawal right. If you expressly request service to begin during that period, applicable law may permit a proportionate charge for service supplied before withdrawal. Special rules apply to fully performed services and digital content.
Where applicable law requires an online withdrawal function, model cancellation form, refund deadline, or other specific method, we will provide it for eligible transactions. Nothing in this policy limits rights for a defective or misdescribed service.
7. How to cancel or request a refund
Write from the account email, identify the service and charge, and tell us whether you want end-of-term or immediate cancellation.
- Email hello@hyperhostgate.com with the subject “Cancellation request” or “Refund request.”
- Include the account or Order reference, affected Service, charge date and amount, and the requested effective date. Do not email a password or full card number.
- Complete reasonable verification if the request changes an account or directs a payment.
We will acknowledge the request and state whether additional information is needed. After approval, we will initiate the refund to the original payment method within 10 business days unless law requires a shorter period. A bank or payment network may need additional time to post it.
8. Data export and deletion
Export your data before service ends. A refund does not create indefinite storage or an instant automated export.
You are responsible for exporting Customer Content before cancellation becomes effective. Contact support before cancellation if you need reasonable assistance with an available export method. Export format and timing depend on the Service and must be confirmed; the website does not promise one-click export for every workload.
After termination, we may delete Customer Content according to the Order, our documented deletion process, and applicable law. Limited billing, fraud, security, and legal records may be retained as described in the Privacy Notice.
9. Failed payments, billing errors, and chargebacks
Tell us quickly about a billing error. We will investigate without requiring you to give up payment-network or legal rights.
If payment fails, we may retry an authorized method and suspend the affected Service after reasonable notice. Contact us promptly about an unfamiliar or incorrect charge. We may request transaction and account details needed to investigate, but never your full card number by email.
A knowingly false or abusive chargeback may result in suspension and recovery of costs allowed by law. Nothing here prevents a good-faith card dispute or other non-waivable remedy.
10. Billing contact
Use a monitored channel and keep a copy of your request.